MATZ Rubber & COVID-19 Update

We are giving priority to essential items that our customers need the most. You may experince shipping delays. Learn more on this FAQs page.

1. Can I place an order? Will Matz deliver the package?
Yes, MATZ's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. You can find updated delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

We're working with our selling partners to temporarily prioritize high demand products coming into our fulfillment centers so we can more quickly receive, restock and ship these products to customers. Our teams are working to ensure availability of these products, and continue to bring on additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship. 

2. What's the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries by calling us directly at (818) 688-7290. You can change the delivery address for an order until it ships. Once your order has shipped, you can request via email and find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. 

3. Why are some items taking longer to ship?
As COVID-19 has spread, we have seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we have changed our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize stocking and delivering items that are a higher priority for our customers. This has resulted in some of our delivery promises being longer than usual. 

4. Can I still make returns?
Yes. We are still processing returns. To start a return and learn more about returns, please visit Online Returns Center. Call us at (818) 688-7290 and sent us an email at matzrubber@gmail.com 

5. Is it safe to receive orders?
For guidance on Coronavirus, please refer to the World Health Organization. (https://www.who.int/emergencies/diseases/novel-coronavirus-2019)

6. What is MATZ doing to keep customers and employees safe?
We are closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments. Learn more about what we're doing to ensure the safety and support of our customers, communities, and employees during this difficult time on Business Defense. (https://www.businessdefense.gov/coronavirus/)

7. How can I help those impacted by COVID-19?
Some of the ways you can help include donating to Feeding America, the American Red Cross, and Save the Children. Or, just visit Feeding America COVID-19 Response. (https://www.feedingamerica.org/about-us/press-room/feeding-america-establishes-covid-19-response-fund-help-food-banks-during)

8. What are helpful COVID-19 Guidlines?
To help flattening the curve for the spread of this virus, here at MATZ we follow guidlines given by the state of California. (https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/Immunization/ncov2019.aspx)